What are your return policies?
We will gladly accept any returns within 14 days of purchase.  Please be aware that there is a 15% restocking fee for all returned merchandise (this applies to every item) unless you were shipped the wrong item or the item has verifiable manufacturer defects.  You will be charged a 15% restocking fee if you order the wrong item OR if you want to exchange an item.

If you are dissatisfied with any product, please feel free to return it to us.  Unfortunately we cannot reimburse our customers for the return shipping costs.  However, you may be credited with the original shipping costs if the product was defective or the wrong item was shipped.  Refunds will be credited to the original purchasing credit card.  

All returned merchandise must be in the original packaging, and in original condition.  All returns that do not meet these criteria will not be accepted for return.  We recommend that you return all items via UPS or insured parcel post for proof of delivery.

Link - More information on our return policy.

Is what you sell brand new?
EVERYTHING we sell is brand new, first quality merchandise.  We are an AUTHORIZED SELLER for all the manufacturers we represent.  Anything you purchase from us will be BRAND NEW and exactly like you would find in any department store.

What does "18/10 Stainless Steel" mean?  
The first number relates to the chromium content within the stainless steel and the second to the nickel content. These elements give the steel its stainless properties. "18/10" is the typical composition of the alloy although it is not unusual to see 18/8 as well.  See our Brief History of Stainless Steel.

How do I order more than one set?
Once you place a product in your cart, you will be able to add to the quantity on your cart page.  Enter as many as you need and click on Update Totals before proceeding to Checkout.  - How to order more than one set.

What is the difference between flatware set configurations?
Each stainless steel set we sell may be different in what is included.  Some come in box sets, some come in traditional Place size....and some come in the larger Continental size.  Please read each product description carefully to determine what you are getting.  We will mention specifically what the size is on every product detail page.

What is the difference between a 4-piece flatware place setting and a 5-piece place setting?
The 4-piece place setting consists of a fork, salad fork, teaspoon and knife.  The 5-piece place setting consists of the same pieces with a place spoon added  (aka: oval soup spoon)

What is the difference between the "Place Spoon" and the "Teaspoon"?
The Place Spoon is the larger spoon in a 5-pc setting - while the Teaspoon is the smaller spoon in the 5-pc setting.  Some people my call the Place Spoon a Tablespoon....but technically this is incorrect as a Tablespoon is actually considered a service item (AKA Serving Spoon) - and would be much too large to fit in your mouth.  Further, some people confuse the Teaspoon with the Iced Tea Spoon.  As mentioned, the Teaspoon is the smaller spoon in the 5-pc set, while the Iced Tea Spoon is a spoon with a much longer handle used to stir iced tea.

How can OnlineStainless.com offer lower prices than my local retail store?
We work very hard to keep our overhead low and our operating efficiencies high.  We don’t have an expensive retail location and we don’t employ a sales force.  What we do is utilize the latest technology and continue to press for lower prices.  The Internet is a competitive marketplace, and the benefits can be realized in our low online prices.  

OnlineStainless.com has developed strong and lasting relationships with some of the top silverware manufacturers in the world.  We buy in large quantities, reducing our unit cost and pass the savings on to our customers.  

What are your Shipping Charges?
We ship all our products via UPS.  The price of shipping will depend upon your zip code and the value of the product being shipped.  Please check our Shipping Charges page for updated

View Link -  shipping costs.

The silverware I ordered doesn’t look like what I thought it would – now what?
We do the best we can to highlight the look and features of every product we sell.  Unfortunately there are times when a customer is not satisfied with the product choice they made.  Under such circumstances, we are willing to exchange or return any item you purchase from us.  Our return policy would apply to such a situation.

Disclaimer 
OnlineSterling.com cannot be held responsible for typographical or other errors, and reserves the right to cancel any order resulting from such errors.

Is OnlineStainless.com a legitimate company?
Yes.  OnlineStainless.com has been selling silverware at our retail level for over 30 years.  We understand the costs and overhead of operating a retail store and decided to create an e-commerce store that leveraged the efficiencies and technology of the Internet.  Partnering with the right manufacturers, diligently creating a user-friendly web site, and developing a streamlined process ensures our customer satisfaction.  We offer top quality service, excellent product, and unbeatable prices on all our flatware lines.

What type of guarantees do you offer?
All our stainless steel manufacturers ensure the quality of their products.  Each manufacturer has a different product guarantee, but all stand behind the quality of their craftsmanship.  If there any flaws in the manufacturing of the product please contact us and we will diligently expedite a return.

How should I care for my stainless steel flatware?

Do you carry Cutlery and/or Kitchen Knives?
Yes - please see our Cutlery and Knife Sets page here.

Once I order, how long until I can expect delivery?
We do our best to accurately estimate when items will ship.  Estimated shipping dates are based on several factors, including your destination address and how quickly we can assemble items for shipping.  We ship brand new merchandise, sometimes direct from the factory, and many orders are delivered within a few days. It depends on the items ordered and the state they are delivering to and sometimes can take 10-15 business days.  On rare occasion we experience manufacturer backorder delays, under such circumstance you will be notified if your expected delivery exceeds 15 business days.  

What is your privacy policy? - Link to more on our Privacy Policy
OnlineStainless.com takes the privacy of your personal information very seriously.  We will not disclose, distribute or in anyway share any information about our customers.  We respect our customer’s privacy and will do nothing to violate that trust. 

Is the credit card processor for OnlineStainless.com secure?
Yes.  OnlineStainless.com offers two different credit card processors.  Both PayPal and Authorizenet.com are secure and reputable credit card processors processing thousands of credit cards daily.   Your confidential information is encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).