What are your return policies?
We will gladly accept any returns within 21 days of purchase.
Please be aware that there is a 15% restocking fee
for all returned merchandise (this applies to every item) unless you were shipped the
wrong item or the item has verifiable manufacturer defects.
you are dissatisfied with any product, please feel free to
return it to us.
Unfortunately we cannot reimburse our customers for
the return shipping costs.
However, you may be credited with the original shipping
costs if the product was defective or the wrong item was
Refunds will be credited to the original purchasing
returned merchandise must be in the original packaging, and in
All returns that do not meet these criteria will not be
accepted for return.
We recommend that you return all items via UPS or
insured parcel post for proof of delivery.
- More information on our
Is what you sell
EVERYTHING we sell is brand new, first quality
merchandise. We are an AUTHORIZED SELLER for all the
manufacturers we represent. Anything you purchase from
us will be BRAND NEW and exactly like you would find in any
What does "18/10 Stainless
The first number relates to the chromium content within the
stainless steel and the second to the nickel content. These
elements give the steel its stainless properties.
"18/10" is the typical composition of the alloy
although it is not unusual to see 18/8 as well. See our
History of Stainless Steel.
How do I order
more than one set?
Once you place a product in your cart, you will be able to add
to the quantity on your cart page. Enter as many as you
need and click on Update Totals before proceeding to Checkout.
How to order more than one set.
What is the difference between flatware set configurations?
Each stainless steel set we sell may be different in what
is included. Some come in box sets, some come in
traditional Place size....and some come in the larger
Continental size. Please read each product description
carefully to determine what you are getting. We will
mention specifically what the size is on every product
What is the difference between a
4-piece flatware place setting and a 5-piece place setting?
The 4-piece place setting consists of a fork, salad fork,
teaspoon and knife. The
5-piece place setting consists of the same pieces with a place
spoon added (aka: oval soup spoon)
What is the difference between
the "Place Spoon" and the "Teaspoon"?
The Place Spoon is the larger spoon in a 5-pc setting -
while the Teaspoon is the smaller spoon in the 5-pc setting.
Some people my call the Place Spoon a Tablespoon....but
technically this is incorrect as a Tablespoon is actually
considered a service item (AKA Serving Spoon) - and would be
much too large to fit in your mouth. Further, some
people confuse the Teaspoon with the Iced Tea Spoon.
As mentioned, the Teaspoon is the smaller spoon in the 5-pc
set, while the Iced Tea Spoon is a spoon with a much longer
handle used to stir iced tea.
OnlineStainless.com offer lower
prices than my local retail store?
We work very hard to keep our overhead
low and our operating efficiencies high.
We donít have an expensive retail location and we
donít employ a sales force.
What we do is utilize the latest technology and continue to press
for lower prices. The
Internet is a competitive marketplace, and the benefits can be
realized in our low online prices.
OnlineStainless.com has developed strong and lasting
relationships with some of the top silverware manufacturers in
We buy in large quantities, reducing our unit cost and
pass the savings on to our customers.
What are your Shipping Charges?
We ship all our products via UPS. The price of shipping
will depend upon your zip code and the value of the product
being shipped. Please check our Shipping Charges
page for updated
View Link -
The silverware I ordered doesnít
look like what I thought it would Ė now what?
We do the best we can to highlight the look and features
of every product we sell.
Unfortunately there are times when a customer is not
satisfied with the product choice they made.
Under such circumstances, we are willing to exchange or
return any item you purchase from us.
Our return policy would apply to such a situation.
OnlineSterling.com cannot be held responsible for
typographical or other errors, and reserves the right to
cancel any order resulting from such errors.
OnlineStainless.com a legitimate
has been selling silverware at our retail level for over 30 years.
We understand the costs and overhead of operating a
retail store and decided to create an e-commerce store that
leveraged the efficiencies and technology of the Internet.
Partnering with the right manufacturers, diligently
creating a user-friendly web site, and developing a
streamlined process ensures our customer satisfaction.
We offer top quality service, excellent product, and
unbeatable prices on all our flatware lines.
What type of guarantees do you offer?
All our stainless steel manufacturers ensure the quality of their
manufacturer has a different product guarantee, but all stand
behind the quality of their craftsmanship.
If there any flaws in the manufacturing of the product
please contact us and we will diligently expedite a return.
How should I care for my stainless
Do you carry
Cutlery and/or Kitchen Knives?
Yes - please see our
Cutlery and Knife Sets page here.
Once I order, how long until I can
We do our best to accurately estimate when items will
shipping dates are based on several factors, including your
destination address and how quickly we can assemble items for
shipping. We ship
brand new merchandise, sometimes direct from the factory,
and many orders are delivered within a few days. It depends on
the items ordered and the state they are delivering to and
sometimes can take 10-15 business days. On
rare occasion we experience manufacturer backorder delays,
under such circumstance you will be notified if your expected
delivery exceeds 15 business days.
OnlineStainless.com takes the privacy of your personal
information very seriously.
We will not disclose, distribute or in anyway share any
information about our customers.
We respect our customerís privacy and will do nothing
to violate that trust.
Is the credit card processor for
OnlineStainless.com offers two different credit card
Both PayPal and
Authorizenet.com are secure and reputable
credit card processors processing thousands of credit cards
Your confidential information is encrypted using the
Secure Sockets Layer protocol (SSL) with an encryption key
length of 128-bits (the highest level commercially available).