Customer Testimonials for OnlineStainless.com

Received and it's just what I wanted. Not to mention a price that was the best anywhere.

Thanks,
Kate

I just wanted to let you know that I really appreciated your timely response to my inquiry, order acknowledgement and receipt of my merchandise.

Thank you for making a point of having such a wonderful customer service.
Shirley

With apologies for the tardiness, I wanted to thank you for your great service, speed of delivery, and best of prices!!

I wanted to let you know I did receive my Oneida order. Thank you very much! It was a nice surprise to have received it before Christmas. I appreciate your follow up with everything. It was packaged very nicely and looks great!

Mr. E,

I salute you....you ARE the man....with this info even I can track my shipment "on-line" with ups....If I get stumped I will contact you again.

Thanks for the tracking #
Michael

I did receive my order last evening, and I am so happy. Thank you for your efforts. The set is stunning and I am anxious to use it for Christmas.

Merry Christmas and Happy New Year
Kathy

wow! thank you for the speedy and informative reply. as with my past experience, your service has been nothing but great. many thanks.

Margie

Thank you so much! I appreciate your attention to the smallest of details. I will not hesitate to recommend this site to my friends and family and I will certainly use it again.

Jeanne

Well whenever I need more of my setting, I am definitely ordering it from you. And I will tell anyone who asks me where I ordered from-that it was from Online Stainless.

Thanks again for helping me out of a jam. I could not locate this set in any store close to my house-and the retail stores were saying it was going to take 4-8 weeks for delivery.

Stacey

THANK YOU!

What a pleasant surprise! Your prompt attention to my order made me feel like, "Wow, they really appreciate my business!" Thank you.

Michele Brooks

Thank you. My order came so quickly I was surprised. Your pictures are so clear that I was able to find my pattern with no trouble - usually very hard online. I'm happy to know about your company.

Helen

I am writing to thank you for your wonderful customer service. I am extremely pleased with the quality of my recent order, but am even more thrilled with the professional and helpful staff at OnlineStainless. I worked with you for two orders and received personal attentive service that seems to be unmatched these days. It is so refreshing to be writing on a positive note rather than to report a dismal encounter. Thank you, thank you, thank you. I will highly recommend your business whenever the opportunity arises.

Sincerely - Jennifer in Virginia

Dear Scott,

Thank you for your genuine letter. I'm very surprised at the personal touch of your company. Yes, please keep my order and ship the place settings when they become available. It's for my niece and she is very glad to get the two serving sets.

I hope to continue to do business with you in the future. You being approved by the Better Business Bureau is also very comforting Thanks for your help and I look forward to receiving the orders.

Sarah

Online Stainless,

I got my order and Love it. You guys are the best. I do hair and talk to a lot of women every day and will be promoting you. I will be buying another everyday set and would like a wood case if you have any or could refer me. You are 5***** thank you so much!

Sherry

Eric,

Thank you for sending the replacement knife to the Reed & Barton Colby
flatware that I ordered from you. It is refreshing to know that people in
business respond and stand by their products. I am impressed and will be
sure to refer you to my friends for their on line stainless needs. Thank
you.

Maureen

Chad,

I want to let you know that (1) your website is well-designed and easy to navigate, and (2) my recent order (Dansk) came promptly and in fine condition. I would not hesitate to order from onlinestainless again.

Thank you.

Susan

Hi, Eric,

Got the order today, and everything was in good shape and exactly as advertised.

Thanks for providing quality merchandise and good service at a great price.

I figured that would be the case given your BBB membership and good record, but as a first time customer, it's reassuring to experience the same for myself.

We'll be back again the next time we need flatware.

Thanks!

Mike Dorsey
Houston, TX

You guys are amazing! The best company I have ever ordered from online. I will be sure to tell all I know.

Thank you so much. I will be reordering very soon.

Stacy

Nice doing business with you, professional all the way.

Thanks for letting me know what to expect. Should I need to serve another 30 people I will be back with you. My daughter has the same set so between us we can now serve 24.

Thanks again, Sue

I just wanted to tell you that i received my order today. I also want to thank you for being a very dependable company and for being on top of everything. it is good to know that there are reliable people to deal with when placing an order. I will definitely spread the word to my friends about your website.. Thank you

linda

Gosh !! I cant believe the flatware is scheduled for Wednesdays delivery. You guys are awesome. I certainly didn�t think I was going to have by this weekend. I have the other Wallace flatware, the Taos. I have my little brother and his wife who love my flatware and they want a Southwestern flare to their dinner ware. This was perfect. I will ordering more of my taos cause It has dwindled down somehow. I will definitely order from you ! - Vicki

We wanted you to know we were very pleased with our order of the Wallace Silverware. It exceeded our expectations in not only quantity and quality, but arrived in exactly the timeframe we anticipated. Thanks again. We will certainly recommend your company to others in our community.
Pat
First Unted Methodist Church

I would like to complement you and your company on your excellent sense of what outstanding customer service should be.

Regards,Jim

Thank you, thank you, thank you. The sterling arrived today, and it is fabulous. Now that I know about your site, I will order more in the future.

Carol

Thanks so much for the quick reply. I really appreciate what you are doing to expedite this order. OnlineStainless.com was my last chance to get these salad forks - another website could not get these items from their stock. I think that they were waiting for a shipment. I waited nearly 3 months, but had to cancel my order with them.

Again, many thanks and I will keep this website on my primary list because of the customer service.

All the best,

Karen

Thank you for the prompt refund of the order and, esp., for your personal notes - the best of both worlds (personal attention and online shopping).
We will check back to see what Towle is able to do for you and will certainly keep OnlineStainless.com on our list of preferred places to shop.
Thanks again.
RJ

Wow, thanks. I was already so pleased with your service that I was planning to recommend your company to all my friends.
Thanks,

Jean

Thank you again for all of the information and the wonderful customer service you and your company have given.

Happy Holidays!
Kristen

Thank you, Thank you, for your fast shipping of my Taos flatware. I ordered this Sun., Dec 13 and recieved it today Dec., 16. I already have the same set and ordered this one for my son. Beautiful.

Thanks again, Paula

Dear OnlineStainless, I received my order today and could not have been more pleased. The stainless is beautiful and the set was intact. Thank you for your prompt service.

Betsy

Sounds good to me. Thank you for the great customer service......something fairly rare with internet companies!

Susan

I just wanted to Thank You for sending the missing pierced spoon. Received and already put to good use!
thanks again

Karen

Most definitely a pleasure doing business with you.
Would recommend your web site to anyone in the market for flatware.
Thank you again

Abby

Thank you! I appreciate your taking a moment to consider my situation and giving me an honest appraisal (and some helpful tips). You made my day because I received the kind of reply from you that customers everywhere, across all businesses, wish they would receive.

I’ll definitely take a look at the Reed & Barton flatware; and if I decide to purchase it, you can be sure it will be through Online Stainless.

Thank you for the great customer service and best wishes!
Kathleen

The large place knives and forks did arrive yesterday (Monday), but I didn't know that until today. They are really magnificent! They're all here and in perfect condition.

Thank you so much for staying closely in touch throughout the replacement process. Please let me know where I may send a very favorable review for OnlineSterling.com.

Thank you,
Nan